Troubleshooting Login, Subscriptions, Notifications, and Sync

Step 1

Check the account first

Make sure you are signing in with the same email or provider you used when creating the account or buying a subscription.

Step 2

Review permissions and store settings

For notifications and health sync, check device permissions. For subscriptions, confirm status in the App Store or Google Play account settings.

Step 3

Contact support with details

If the issue continues, send the support team your account email, device type, what you expected, and what actually happened.