Step 1
Check the account first
Make sure you are signing in with the same email or provider you used when creating the account or buying a subscription.
Troubleshooting
Troubleshooting Login, Subscriptions, Notifications, and Sync
Quick fixes for common Body By Belmars setup and account issues.
Step 2
Review permissions and store settings
For notifications and health sync, check device permissions. For subscriptions, confirm status in the App Store or Google Play account settings.
Step 3
Contact support with details
If the issue continues, send the support team your account email, device type, what you expected, and what actually happened.
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